International Delivery

All prices on our site are in pounds sterling and are inclusive of European Union sales tax (VAT) at the prevailing rate where applicable.

If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges.

Payment

All transactions are in pounds sterling. We accept online payment in a secure environment with the following credit and debit cards:

Visa
MasterCard
Visa Delta
Maestro / Switch
Electron

We will not charge you for your order until the items are despatched. At the point of placing your order, card verification checks will be carried out.

We do not accept cheque payments.

Returns

If your goods are less than the usually high standard that you might expect we would be pleased to receive them back for an exchange or a full refund and if this does happen we are sorry and will do all we can to make amends. Please send your goods to:

Verandah
85 Upper Saint Giles Street
Norwich NR2 1AB
United Kingdom

When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

We aim to process all returns as soon as possible and will email or write to confirm when this has been done.